FAQ

Frequently Asked Questions


Q. How do I contact customer service regarding my order?

A. Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email merchandise@navistar.com.

Q. How can I change or cancel my order?

A. Please contact our customer service team at merchandise@navistar.com.

Q. How long does an order take to ship?

A. After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS Ground or by expedited options chosen at checkout.

Q. What is the return policy?

A. Please contact our Customer Service via email at merchandise@navistar.com to advise them of your return request. Customer Service will review return options with you.

Q. I forgot my password, how can I reset it?

A. Please use the Forgot Password link on the log in page.

Q. Do you restock sold out products?

A. Yes, all sold out products will be re-stocked as quickly as possible.

Q. I’m having trouble logging in, what do I do?

A. Please contact our customer service team at merchandise@navistar.com.

Q. How do I track my order?

A.If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.

Q. What if I am tax exempt?

A. If you are a tax exempt dealership, please send a current resale certificate to merchandise@navistar.com and await confirmation prior to placing your order.